A. K. K. V. Alluri, “Trustworthy Agentic Intelligence for Enterprise CRM: A Unified Architecture for Grounded AI, Predictive Decision Automation, Retrieval Augmentation, and End-to-End Observability”, IJAIDSML, vol. 7, no. 1, pp. 426–433, Mar. 2026, doi: 10.63282/3050-9262.IJAIDSML-V7I1P167.